
It is “The Talk”. It is the difficult act of telling someone that they
or a family member or spouse is catastrophically ill or dying. It is
always hard on the patient or family member. It has come to light that
it is hard for the doctor because he or she is untrained to handle the
scenario nor its unpredictable results.
The movies have more than a few of those heavy scenes when the doctor
gives the ultimate bad news — you are dying, the loved one is dying,
there is no hope. Television soap operas brought these scenes to the
summit of melodrama. Very slowly the medical profession is beginning to
address the training of physicians to better do the difficult job of explaining
illness, pain or death.
Woody Allen made it a joke. His characters imagine the scene in their
hypochondria or tell stories about “the talk” or an imagined discussion
of mortality. The heavy talks are not comedy but some sense of humor or,
at least, sense of the others’ feelings would be helpful.
There were the scenes after my heart attack 12 years ago. The
first was the day after the heart attack. The cardiologist (who had saved
my life) I soon learned was totally without a bedside manner. He visited
my hospital bed where I was still saying, “You can’t mean I
had a heart attack!. He said, “Absolutely. But don’t worry.
If all else fails you are a great candidate for a transplant.”
“A” in cardiology, “F” in sensitivity.
Five years ago when the by-passed arteries totally closed again and I
was in great pain, sucking on an oxygen tank, my cardiologist (in Mexico) told me
it was time to go back to the US. He hugged me and said that he
“hoped to see me again”. More senitive; more frightening.
There were the early days after the heart attack when I would go to the
doctor for regular EKGs and blood tests and ask if the EKG showed
improvement. They would look uncomfortable and explain they never showed
improvement. Their discomfort was discomforting.
Just recently the Philadelphia Inquirer reported in
“Bad News” that medical schools are now, finally, addressing the
issue of how physicians learn “how to handle the ‘talk’”. Only a decade
ago the schools gave no training in the kind of situation that should be
discussed and taught since it is one, “… repeated thousands of times
a day at bedsides, across desktops and over the phone, turning lives
upside down… Now a majority of the medical schools at least address
the issue, says a spokeswoman from the Association of American Medical
Schools.”
A 2005 study of third-year medical students showed that in a majority of
cases where their patients died during their internal medicine
rotation, the medical team never brought up death. When they did it was
treated only in terms of medical technicalities. The attending
physicians only mentioned emotional issues in 6 of 27 cases.
One physician thinking and writing on the subject created the seminal
book on the subject, How To Break Bad News: A Guide For Health Care
Professionals. In this book Robert Buckman, a Toronto oncologist
outlines 6 steps in giving out bad news. He starts with setting the
scene in a quiet place. Seems pretty obvious to me but physicians are
so focused away from emotions and feelings that the whole thing was
ignored until recently. “Hey, pal. You’re dying,” might have been
acceptable for specialists before doctors were expected to be sensitive.
Only those Norman Rockwell doctors with the neat, black leather bags,
Drs. Welby and Kildare, could do it better.
Dennis Novak, Dean at the Drexel (Philadelphia) School of Medicine
related how he had taught himself the practice of giving bad news.
“There was one patient who asked me, ‘Am I dying?,’ and I just said,
‘Yes.’ I would never say that now.” Novak and colleagues at Drexel
recently received $200,000 to create “Doc.com” which is making 40 videos
which can be downloaded and used at medical schools where scenarios are
made using experts and patient-actors to start discussions of relating
to patients and families during these crises.
But doctors say that no matter how seasoned, some reactions
can’t be anticipated.
“My colleague told a family that their mother was very sick, and the son
had a heart attack in her office,” says David Muller, dean of Mount
Sinai Medical School in New York.
Like many areas where sensitivity is needed in the medical professions,
it’s about time for a start.